Privacy Policy
1. Introduction
This policy explains what data Sennet VPN collects when you use our application and service, why we need it, how long we keep it and what rights you have. We collect only the data required to operate the service.
2. Data we collect
- Account information: username, password (stored only as a hash), expiry date and account status.
- Device information: an identifier generated by the app for each device, the platform (iOS, Android, Windows, macOS) and the last sign-in time. This is used to enforce your plan’s device limit and detect account sharing.
- Payment information: transaction reference, amount and time supplied by our payment provider. We do not store card numbers, CVV codes or bank details.
- Support information: whatever you send us when you request help.
- Minimal technical data: error logs and connection session status, only as needed to run the service and troubleshoot.
3. Data we do NOT collect
- We do not keep logs of your browsing activity, the domains you visit, your DNS queries or the content you transmit over the VPN.
- We do not store the destination IP addresses you connect to, nor the content of your emails, messages or files.
- We do not track you in order to sell data to third parties for advertising.
Infrastructure transparency: our VPN servers are operated by the infrastructure provider we partner with, and that infrastructure follows the provider’s no-logs policy. Sennet does not request and does not receive your browsing history.
4. How we use data
- Authenticate your sign-in and keep your session running.
- Enforce the device limit of your plan and prevent unauthorised account sharing.
- Send account-related notices such as renewal reminders and service announcements.
- Provide customer support and troubleshoot problems.
- Prevent abuse and fraud and protect our systems.
5. Legal bases and consent
We process data to perform the service contract you signed up for, to comply with legal obligations, and on the basis of your consent where you contact support or enable notification features.
6. Sharing data
We share data only: (a) with our server infrastructure provider to keep your connection working; (b) with payment processors to complete transactions; (c) where required by a lawful request from a competent authority; (d) where necessary to protect the rights and safety of our users or ourselves. We do not sell personal data.
7. Retention
Account information is kept while your account is active. When an account ends, we delete or anonymise the data within 90 days, unless the law requires longer retention or it is needed to resolve a dispute.
8. Security
Traffic between the app and our servers is encrypted. Passwords are stored as hashes. Administrative access to data is limited to staff who need it. No system is perfectly secure; please use a unique password and do not share your account.
9. Your rights
- Ask what data we hold about you.
- Ask us to correct inaccurate data.
- Ask us to delete your account and related data.
- Withdraw your consent to receive notifications.
Send requests to the contact address below; we will respond within a reasonable period.
10. Children
The service is intended for users aged 13 and over. Users under 13 may use it only with the consent of a parent or legal guardian. If we learn that data from a child under 13 was provided without consent, we will delete it.
11. International transfers
Our servers are located in several countries. When you connect to a server abroad, minimal connection data is generated in that country, but we do not retain your browsing history.
12. Changes to this policy
We may update this policy. New versions are published in the application and on this page with an effective date.
13. Contact
Email: vietphu287@gmail.com · Phone: +84869065281